On-demand home service, once a luxury is now turning into a necessity in the United States.
Check out the top ten trends in America’s home services industry, as the Coronavirus cloud continues to hover around.
1) Market Size – The global online on-demand home services market will grow up to $1,574.86 billion during 2020-2024.
2) Sector Size– The US on-demand home services sector currently stands at $600 billion. It has shown a steadfast growth during the pandemic and is projected to grow at a CAGR of 49% by 2021.
3) On Demand Home Services – Home cleaning and repairs, salon and beauty treatments, and electrician and plumbing services are USA’s most popular on-demand home services.
4) Diagnostic Market– The demand for home-diagnostics and home sample collection services especially has risen since the Coronavirus outbreak.
5) Home Services Market Providers- Amazon Home Service, IAC, Yelp, SERVIZ, TaskRabbit, ServiceTitan, and Handy are the key players operating in the US home service market.
6) Self Scheduling – 46% of US consumers prefer to schedule appointments via email, an online platform, or a mobile app, while only 38% of home service SMEs are offering digital self-scheduling.
7) Live Tracking of Services – Consumers expect to be updated on their service requests through updates over SMS/email/App Notifications to Live Tracking& ETA updates.
8) Company Experience- 80% of customers say the experience a company provides is as important as its products and services.
9) Impact of Poor Service – 65% of consumers have cut ties with a brand over a single poor customer service experience.
10) White Glove Home Services – As hygiene and safety take the center stage during COVID-19, home service providers across the United States are now offering white-glove home services, ensuring that technicians undergo regular temperature checks, wear new masks, clean disposable gloves, and practice social distancing to minimize contact with customers.
SOURCE: Reimagining Logistics –https://locus.sh/
[Locus offers AI-based logistics solutions to enterprises]
Online On-demand Home Services Market – https://www.marketwatch.com/press-release/online-on-demand-home-services-market-size-share-2020-global-industry-trends-demand-growth-opportunities-industry-revenue-future-and-business-analysis-by-forecast-2023-2020-08-20?tesla=y